Current location: Home / FAQ
Q: Order process

  Choose the items which you want to order, send the confirmation to us by email, then we will send you the proforma invoice for confirmation and payment.

  50% deposit should be paid, then the production will be started after the payment is received. after products are finished, we will take digital photos and send 

  them to you for confirmation, after your  confirmation, the goods can be delivered to you after the balance is paid.

  if the products are in stock, 100% amount should be paid, then the goods can be delivered to you at once.

Q: Customization

Customized production is welcome, you can tell us the shape, size, color, theme, then we can make design photos for you, after the designs are confirmed, we manufacture the products for you.

Q: Guarantee time

The guarantee time for inflatable games is 2 years, that for advertising products is 6 months, blower is with one year warranty time.

Q: How to get price or price lists

Please contact us by email or telephone, tell us which products you are interested in, then we can offer you the price accordingly or send the price lists to you.

Q: Material

We use the premium materials for inflatable games, the material is fire-retardant, lead-safe, environment-friendly, with a special anti-tear weft, it meets with Europe EN-71, ROHS, USA ASTM standards, if you need the material certifications, please contact us and we can send them to you.

Q: Payment

We accept payment by T/T(bank transfer), cash, Western Union, Money Gram, PayPal.

Q: Shipment

The goods can be shipped by sea, by air, or by couriers (DHL/TNT/UPS/FEDEX).

when the goods' shipping weight is not much, they can be shipped by couriers (DHL/TNT/UPS/FEDEX).

most of time the goods are shipped by sea or by air, you choose the destination port which is most convenient for you, then we can offer you the shipping cost accordingly.

and also you can ask your own familiar shipping company to transport the goods for you, after the goods are finished, your shipping company pick up the goods from our factory and transport the goods for you.

Q: Shipping time

The shipping time is estimated based on current circumstances, kindly note that we can not ensure the final shipping time,

sometimes unexpected causes may affect the final shipping time, such as government actions, strikes, quarantine restrictions, freight embargoes, severe weather, etc.

Q: Tax (VAT)

The price is not including tax (VAT). every country has its own tax standard, when the goods are imported, you will need to pay tax at customs, and also the shipping company can help you tackle with this.